Strategic Clusters and their Relationship to Enhancing the Effectiveness of Banking Processes

An Applied Research in a Number of Iraqi Private Commercial Banks

Abstract

The research aims to shed light on a modern and evolving concept in the banking sector, namely strategic clusters represented by its dimensions (Collaborate, Competition, Organizational Procedures, Specialized Knowledge, Logistics Support, and Mobilizing governmental Support). It examines their relationship with enhancing Banking Processes Effectiveness which includes (creative process effectiveness, operational process effectiveness, and social interaction effectiveness) within the surveyed Iraqi private commercial banks. The research was applied in several banks (Bank of Baghdad, Middle East Iraqi Bank for Investment, Iraqi Investment Bank, Al-Ahli Iraqi Bank, Sumer Commercial Bank, Gulf Commercial Bank, Union Bank of Iraqi, Ashur International Investment Bank, Al-Mansour Investment Bank, and International Development Bank for Investment and Finance). The research adopted a descriptive-analytical approach utilizing a questionnaire as the primary tool for data collection from a sample of (356) officials across functional levels (Top Management, Middle Management, and Executive Management). The statistical program (SPSS) was used to calculate the (weighted arithmetic mean, standard deviation, coefficient of variation, Pearson correlation coefficient, and z-test). The research reached several findings, the most prominent of which was the existence of a strong positive correlation between strategic clusters and the effectiveness of banking Processes.