The impact of implementing continuous improvement techniques and intelligent transport systems on enhancing the performance of road transport companies

Abstract

This research aims to demonstrate the important role played by continuous improvement technology as a method of strategic cost management and is considered one of the administrative methods by which managers and employees are committed to aspects related to quality, cost and time to eliminate waste and reduce response time to improve quality and customer service, and also to achieve noticeable improvements in the management of garages and parking lots, which leads to improving the driver experience and increasing operational efficiency, as this technology is integrated with intelligent transportation systems as a technology that is compatible with modern technological developments, as it combines advanced technology, data analysis and communication systems that aim to improve the performance of transportation networks, and also works to improve the customer experience by providing live information about trips and traffic, which helps customers make better decisions about travel options and move from one area to another easily and safely because it enables users to track trips and share them with others.